At Wall To Wall Carpet Dubai, we want you to be happy with your purchase. Our carpets are carefully selected and installed with care, but if something goes wrong, we’re here to help.
Customized Carpets
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Most of our wall to wall carpets in Dubai are custom cut and fitted for your space.
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Because of this, refunds or returns are usually not possible once the carpet is cut and installed.
When Refunds or Replacements Apply
We will happily offer a repair, replacement, or partial refund if:
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The carpet delivered is not what you ordered.
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The product is damaged or defective on arrival.
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There is an installation issue caused by our team.
Conditions for Claims
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Please contact us within 48 hours of delivery or installation if there’s a problem.
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The carpet must be unused (if not installed) and in its original condition.
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Proof of purchase (invoice or receipt) is required.
What’s Not Covered
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Normal wear and tear after use.
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Damage caused by misuse, stains, or poor maintenance.
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Issues caused by third-party installation.
How to Request a Refund or Replacement
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Contact us by phone or email with your order details.
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Share pictures of the issue (if possible).
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Our team will review and provide a quick solution.
Our Promise
We believe in fairness and trust. If it’s our mistake, we will fix it without delay. Your comfort and satisfaction always come first.
Contact Us
Have questions about your privacy? Reach out to us anytime:
📞 Phone: +971 50 716 8667
📧 Email: info@walltowallcarpetdubai.com
📍Location: Al Quoz Industrial Area 3 – Dubai